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Dedicated Service Center |
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The after-sale services are performed by the service network with the service center as the main and supported by the R&D Centre and Engineering Service Centre at our Headquarters. |
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Experienced Team |
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Engineering service teams with over 300 employees mainly at undergraduate education level, and a large number of key personnel working at the front line, form the experienced team for on-site testing and commissioning. |
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Professional Technical Support |
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The Technical Service Center has set up dedicated Technical Support teams in local regions, and consulting teams of technical personnel with sound knowledge on power systems and rich on site experience, are ready to answer all questions from users and on site service personnel. |
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Perfect Training Courses |
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There are dedicated training department and laboratories for the training of employees and customers on both periodical and non-periodical basis. |
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High Quality Service Guarantee |
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With sufficient guarantee with spare parts, we are active in implementing the guarantee services for products. For each project, service archive has been set up, to ensure reliable and continuous engineering service for users. |
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Various Feedback Mechanisms |
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Service holiness, site service reports, feedback sheets and follow-up visits are used for measurement and feedback on customer satisfaction, to monitor the service system and conformity to customer requirements. |
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Products |
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